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The Ten Principles Behind Great Customer Experiences - The Ten Principles Behind Great Customer Experiences by Matt Watkinson
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Category: Business | Series: Financial Times Ser.
Overall WINNER - CMI Management Book of the Year 2014WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This bo ...Show more
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